Provider Agreement

Updated 27 September 2026 · Draft pending legal review

You run your business and deliver your services. Prime Tempr provides tools to help you organise them.

This agreement applies to approved teachers, wellness professionals and studios using Prime Tempr as providers.

Your business information

Provide accurate identity, ownership, contact, credential and business details. Keep your services, availability, prices, qualifications, insurance and booking terms up to date.

We may request evidence, correct obvious errors, approve or decline a presence, or suspend it for trust, safety, policy or legal reasons.

Your content

You keep ownership of the material you submit and confirm that you have the necessary rights, licences, releases and permissions, including for music and images.

You grant Prime Tempr a non-exclusive, worldwide licence to host, display, format and promote that material through the service while your presence is active, plus a reasonable period for backups, legal obligations and removal. We may refuse or remove unsafe, deceptive, unlawful, infringing or poorly attributed material.

Plans and fees

A public business profile is free. Activate the optional 14-day trial when your workspace is ready. Creating an account or claiming a profile does not start it. No card is required.

To continue with a paid plan, choose it and complete Dodo Payments checkout. Dodo Payments is the merchant of record for subscriptions. Prices, taxes and renewal schedules are shown before payment. Paid plans renew until cancelled through Manage billing. Confirmed cancellation keeps paid access until the current period ends.

Fees are generally non-refundable for change of mind or unused time, except where required by law or Dodo Payments’ terms. Your free profile and saved records remain when paid access ends. See Pricing and Refunds & cancellation.

Your clients and payments

Add payment links or instructions you control. Students may report a payment, but you must verify receipt before marking it paid. You manage class cancellation and refund requests under your terms and applicable law. Prime Tempr does not hold these funds. Stripe Connect is currently available only for sandbox testing.

There is no Prime Tempr marketplace commission on clients you bring through your audience, referrals, website, social channels or direct relationships. Any future fee for demand generated by Prime Tempr must be separately disclosed, capped, attributed and accepted before the relevant transaction.

Bookings and service delivery

You are responsible for replying to requests, confirming bookings, delivering services, communicating changes and applying fair cancellation and refund terms. Do not present an unconfirmed request as a confirmed booking.

Payments arranged with clients remain your responsibility. External meeting, calendar, payment, messaging and venue services have their own terms.

Safety and professional responsibility

Work within your qualifications and local law. Do not make deceptive medical claims, diagnose beyond your legal scope or offer unsafe or prohibited services. Maintain any licences, insurance, waivers, safeguarding procedures and emergency practices required for your work.

Client data and communications

Use personal data only for a lawful, stated purpose. Respect consent, unsubscribe, correction, export and deletion obligations. Do not upload bought lists or send marketing without an appropriate legal basis. Importing a client does not subscribe them to newsletters. Business newsletters go only to opted-in clients, include an unsubscribe link and count towards your plan’s monthly email allowance.

You may export data available through your provider tools, subject to security requirements and the rights of the people it represents.

Your independence

You are not a Prime Tempr employee or agent. You can work elsewhere and use other tools. You remain responsible for your taxes, registrations, staff, subcontractors and services.

Leaving or losing access

Request deactivation through your workspace or support. We may restrict or end access for material policy breaches, fraud, misrepresentation, safety risks, unlawful conduct or prolonged failure to resolve serious client issues.

We preserve required audit and legal records and provide available export or transition controls where appropriate.

Future payment services

Student payment collection, provider payouts and marketplace fees are separate from software subscriptions. Before enabling them, we will publish the relevant terms, countries, payment provider, settlement timing, reserves and dispute process. Test or inactive payment tools create no obligation to process money.

Related terms and contact

The Terms of Service and Privacy Policy also apply. For questions, appeals or deactivation, email [email protected].