Refunds & cancellation

Updated 27 September 2026

Cancel renewal from your workspace. Subscription fees are generally non-refundable; legal rights and Dodo Payments’ applicable terms still apply.

Free pages and trials

Creating or claiming a public profile is free. The optional 14-day trial needs no card. To start a paid subscription, choose a plan and complete checkout.

Software subscriptions

Dodo Payments is the merchant of record for Prime Tempr subscriptions. You see the price, currency, tax and renewal schedule before paying. Paid plans renew until cancelled.

We generally do not refund change-of-mind purchases or unused time. Exceptions apply where required by law or Dodo Payments’ buyer terms. This policy does not limit mandatory rights or Dodo Payments’ refund decisions.

Stop your next renewal

1. Open Manage billing in your workspace.
2. Cancel renewal and check the confirmation.
3. Keep using your paid plan until the current paid period ends.

Cancellation does not automatically refund past payments. Your free profile and saved records remain after paid access ends; new bookings need active Pro or Growth access.

If you cannot access billing, contact support. Dodo’s buyer terms require cancellation requests made through support at least 48 hours before the current billing period ends.

A charge doesn’t look right?

Email [email protected] about a duplicate charge, billing error or service-delivery problem. Include your account email and payment reference. Never send full card numbers or security codes.

We’ll review the issue and work with Dodo Payments where needed. Approved refunds go through the payment provider; arrival time depends on that provider and your bank.

Class, workshop and retreat payments

These payments are separate from your Prime Tempr subscription. If you paid a teacher, studio or organiser directly, contact them about cancellation or a refund. Their terms and applicable law apply. Prime Tempr cannot refund money it did not collect.