Refund Policy — Prime Tempr
Last updated: 2026-07-25
Prime Tempr offers refunds in specific circumstances to balance fair use with platform sustainability.
1. Standard refund window
You may request a refund on any trainer subscription if ALL of the following are true:
- The request is submitted within 7 days of the charge
- Less than 20% of the billing period or paid digital program has been consumed
- The trainer has not delivered a substantially consumed live, private, cohort, or dated service covered by the charge
If all three conditions are met and no manual risk flag applies, the request may be processed automatically. Local consumer law and trainer-specific terms may provide broader rights.
2. EU / UK cooling-off period
Users in the European Union or United Kingdom have a statutory right to a 14-day cooling-off period on digital purchases.
At checkout, we ask EU/UK users to explicitly agree (via a checkbox) that access to digital content begins immediately and that the cooling-off right is waived. If you do not agree, access does not begin until the 14-day period expires. If you do agree, our standard refund policy above applies.
3. Abuse prevention
To prevent gaming, Prime Tempr limits refunds to one per user per trainer per year. After that, refund requests require manual review.
4. Trainer subscription refunds
Trainer subscriptions are refunded subject to the standard conditions in §1. Refunds returned to you are issued from the original payment method. Trainers may offer their own additional refund terms (longer window, broader conditions); Prime Tempr's policy is the minimum, trainers may be more generous.
Internal allocation of refund cost between Prime Tempr and the trainer (including any commission recovery in cases of defective or misrepresented content) is governed by the Trainer Agreement and does not affect your refund.
5. Chargebacks
We ask that you contact support before initiating a bank chargeback so we can resolve the issue directly. Chargebacks initiated before contacting support may result in account suspension.
6. How to request a refund
Email hello@inferowl.com with your account email and the charge date. Eligible refunds are processed within 7 business days.
7. Contact
Email us at hello@inferowl.com and we'll help.