Refund and Cancellation Policy — Prime Tempr
Last updated: 2026-09-25
Free profiles and trials
Creating or claiming a public profile is free. Pro and Growth offer an optional 14-day trial with no card required. The trial never starts a paid subscription automatically. You must explicitly choose a paid plan and complete checkout.
Prime Tempr software subscriptions
Where paid checkout is available, Dodo Payments is the merchant of record for Prime Tempr software subscriptions. The price, currency, applicable tax and renewal schedule are shown before payment. Paid subscriptions renew until cancelled. Test checkout does not create a real purchase.
Paid subscription fees are generally non-refundable, including change of mind and unused time after cancellation. Exceptions apply where required by law or Dodo Payments’ applicable buyer terms. Nothing in this policy limits mandatory rights or Dodo Payments’ refund decisions.
Contact us about duplicate charges, billing errors or a service-delivery problem. We will review the issue and coordinate with Dodo Payments where needed. Any approved refund is processed through the payment provider; timing depends on that provider and your bank.
Cancel renewal
Use Manage billing in your workspace to cancel future renewal. Once cancellation is confirmed, paid access continues until the end of the current paid period. Cancellation does not automatically refund past payments. Contact support if you cannot access billing; Dodo’s buyer terms specify at least 48 hours before renewal for cancellation requests made through support.
Your Free profile and saved records remain when paid access ends. Some actions, including new bookings, require active Pro or Growth access.
Payments to teachers and studios
Student class, retreat and other service payments are separate from Prime Tempr software subscriptions. When you pay a business directly, its cancellation and refund terms apply, subject to applicable law. Contact that business about its services. Prime Tempr cannot refund payments it did not collect.
Contact
Email [email protected] with your account email and payment reference. Do not send full card numbers or security codes.